Service Marketing : Integrating Customer Focus Across the Firm
Zethaml, Valarie A
Service Marketing : Integrating Customer Focus Across the Firm - 4th - New Delhi Tata McGraw-Hill 2006 - xxix,743p.
9780070660076
Service Marketing : Integrating Customer Focus Across the Firm - 4th - New Delhi Tata McGraw-Hill 2006 - xxix,743p.
9780070660076