000 00461nam a2200169Ia 4500
008 230929s2009||||xx |||||||||||||| ||und||
020 _a9788120346956
082 _a5195 1/1 658.8
_bRAI-C
100 _aRai, Alok Kumar
245 0 _aCustomer Relaship Management: Concepts and Cases
250 _a2nd 2016
260 _aNew Delhi
_bPHI
_c2009
300 _axxiv, 501
650 _aBUSINESS MANAGEMENT
650 _aCustomer Relationship Management
942 _cBK
999 _c814
_d814