000 00306nam a2200133Ia 4500
008 231107s2011||||xx |||||||||||||| ||und||
020 _a9788172249533
100 _aMohanty RP
245 0 _aTQM in the Service Sector
260 _aMumbai
_bJaico
_c2011
300 _a598
700 _aLakhe RR
942 _cBK
999 _c4009
_d4009