000			00366nam a2200133Ia 4500
008			231107s2006||||xx |||||||||||||| ||und||
020			_a9780070660076
100			_aZethaml, Valarie A
245		0	_aService Marketing : Integrating Customer Focus Across the Firm
250			_a4th
260			_aNew Delhi _bTata McGraw-Hill _c2006
300			_axxix,743p.
942			_cBK
999			_c3976 _d3976