000 00331nam a2200133Ia 4500
008 231107s2010||||xx |||||||||||||| ||und||
020 _a9788184885798
100 _aBhat Govinda K
245 0 _aCustomer Relationship Management
250 _a1st
260 _aMumbai
_bHimalaya Publishing House
_c2010
300 _a236
942 _cBK
999 _c3850
_d3850