000 00331nam a2200133Ia 4500
008 230915s9999 xx 000 0 und d
020 _a9788184885798
100 _aBhat Govinda K
245 0 _aCustomer Relationship Management
250 _a1st
260 _bHimalaya Publishing House
_aMumbai
_c2010
300 _a236
942 _cBK
999 _c3736
_d3736