000			00440nam a2200157Ia 4500
008			230929s2002||||xx |||||||||||||| ||und||
082			_a5366 1/1 658.81 _bDYC-T
100			_aDyche Jill
245		4	_aThe CRM Handbook: a Business Guide to Cutomoer Relationship management
250			_a5th
260			_aNoida _bPearson _c2002
300			_a331
650			_aBUSINESS MANAGEMENT
650			_aCustomer Relationship Management
942			_cBK
999			_c3340 _d3340