TY  - BOOK
AU  - Aok, Kumar
AU  - Chabbi, Sinha
TI  - Customer Relaship Management cncepts and Application
SN  - 9788177226225
U1  - 5979 1/1 658.812 
PY  - 2007///
CY  - New Delhi
PB  - Biztantra
KW  - BUSINESS MANAGEMENT
KW  - Customer Relationship Management
ER  -